Troubleshooting Guide

If some functionalities of NeetoRecord app is not working as expected. First make sure you are on the latest version of the app. To check the version, refer this article.

If under the version number you see NeetoRecord is up to date then you are on the latest version else please download the latest version from here.

Once you are on the latest version of the application then follow these steps.

1. Click on Settings.

2. Click on tab Clear cache.

3. Click on Quit.

4. Now start the NeetoRecord application and try again and see if the problem you were facing is gone or not.

   

If clearing cache and quitting and reopening still didn't fix the issue, please send us a bug report by following this guide.

Unable to open the app

If you are unable to open the app, Please follow below guide depending upon your operating system.

Mac

Right click on the NeetoRecord menu icon from the Mac menubar(on the top right). First click on Clear cache. If that didn't work then Quit and reopen.

Windows

Right click on the NeetoRecord menu icon from the Taskbar(on the bottom right). First click Clear cache. if that didn't work then Quit and reopen.

Linux

First clear cache by running the below command.

rm ~/.config/neeto-record/config.json

If that didn't work, force kill the app and open again

pkill -9 neeto-record

If clear cache and quit and reopen still didn't fix the issue. Please send us an email to [email protected].

Unable to record

If you are not able to record and you are seeing below error message.

As the error message suggest try to restart your computer this issue may be caused by other applications locking system resources.